Privacy Policy

By using our website, you consent to this Privacy Policy and agree to its terms. If you do not agree with the terms, please do not use our services.

We collect personal and non-personal information in the following ways:

a) Information You Provide Directly:

Name

Email address

Phone number

ID number (if part of the home loan application)

Residential or postal address

Employment and income details

Communication content when contacting us

b) Automatically Collected Data:

When you visit our website, we may collect:

IP address

Browser type and version

Device type and OS

Pages visited time and date of visit

Referral source

Clickstream data

We use the data we collect to:

Process your pre-approval or home loan application

Communicate with you regarding your inquiry or application

Personalize your online experience

Improve website functionality and customer experience

Monitor website usage and performance

Send promotional emails or service updates (with opt-out options)

Prevent fraudulent activity and protect our platform

We use cookies and similar technologies to enhance your browsing experience. Cookies allow us to remember your preferences, measure website performance, and deliver targeted advertising. You can disable cookies through your browser settings. However, this may affect the functionality of certain features on our site.

We may share your information with trusted partners for the purpose of processing your application. These partners include:

South African retail banks (for bond application submission)

Mortgage Max (as part of our loan origination platform)

CRM and communication tools (used to send updates and manage relationships)

We do not sell or rent your personal data to any third parties.

Third-party service providers are required to maintain the confidentiality and security of your data and may only use it as directed by us.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to using best practices.

If you are a South African or EU resident, you are entitled to the following rights:

Right to access – Request copies of your personal data

Right to rectification – Request corrections to inaccurate or incomplete data

Right to erasure – Request deletion of your data (under certain conditions)

Right to restrict processing – Request limited use of your data

Right to object – Object to processing for direct marketing or profiling
Right to data portability – Request transfer of your data to another service

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Under the California Consumer Privacy Act (CCPA), you have the right to:

Request disclosure of data collected about you

Request deletion of your personal data

Opt-out of the sale of your personal data

We do not sell personal data. To request access or deletion, contact us.

We do not knowingly collect or solicit personal data from children under 13. If you believe a child has submitted personal information on our site, please contact us immediately. We will promptly delete the information from our records.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies separately.

Third-party advertisers may use cookies and tracking to serve personalized ads. Pro Mortgage has no control over third-party tracking once you click a third-party link.

We may update this policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of the website constitutes acceptance of these changes.

For questions, concerns, or data requests regarding this Privacy Policy, you can contact:

📧 Email: [email protected]

📞 Phone: 083 399 2096

📍 Address: Ground floor, Plattekloof House, Tygerbergpark 163, Uys Krige Dr, Plattekloof, WP, 7500